If you have a website, then you need a live chat service. Live chat provides you with a way to communicate with your visitors anytime without the need for calls or lengthy emails. Through the use of this service, you will be able to chat with the public while at the same time save on expensive telephone calls. Setting up this program is actually easy and it only involves a copy and paste setting. Most live chat programs online also have site management apps that can be installed with a touch of a button. There are various types of apps that are under Drupal, WordPress, and Joomla. Those apps are based on a live chat plugin which can be installed anytime as long as you have installed the site management system.
The easiest way to get live chat service on your site is through the use of VoIP installation service such as with Skype. By adding a VoIP type program on your site, you will be able to have a chat system. You can also add several tabs or links to live support based channels for your site. However, you should try not to install a live support system since having VoIP can really be expensive. So, you should stick with other forms of communication such as with the use of live chat. A great example for this is the chat support system applied by social networking sites.
Through Live chat Plug-in
A live chat service can also be installed through the use of plug-ins. Again, that plug-ins can be available to you through installing a site management system, such as Joomla, or it can be included in your software package under your hosting company. Most hosting companies provide additional programs for members including live chat and other plug-ins. If the plug-in for live chat is not available with your hosting company, then you can simply install one through the use of your site’s index page. An index page is actually a user interface page where you can see all the elements inside your site including the HTML for the pages and the pictures or videos stored within the site. As long as you copy and paste the plug-in through your index page, you should be able to run it.
Remember though that a live chat service on your site requires additional scripts that are often based on your coding. Most of those scripts can be changed in order to place some designs with your chat service. You need to be certain that you can apply the codes to your site. If you are having a hard time in applying the codes, then it is better to hire a programmer in order to do it. If you will also be installing a chat and voice service on your site, then you will need to train several individuals who can answer calls and queries especially when the members will need assistance.
If you will be installing the box type chat service, then you can simply customize its layout through changing its PHP and CSS configuration. Most of those types of programs include a customizable scheme that has an HTML or PHP code. Remember to customize the size and shape of the boxes so that they will perfectly fit on your site. If you will be adding any additional changes, then you should check on your script first. Remember, most of your users might be using a java script or a browser which is not updated and that is why they might have a problem regarding your chat service. It is very important for you to choose one service which does not have a lot of programming schematics and one which can easily be changed once you want to modify the overall layout of your site. Those are the things that you need to know regarding the use of live chat on websites.